Complaints Procedure

We are committed to providing all our customers with a high standard of service. If you feel that we have not met your expectations, we want to hear from you so that we can put things right and improve for the future.

If you have any questions or wish to make a complaint, you can e-mail info@morrisperrin.co.uk

How We Will Handle Your Complaint

We will acknowledge your complaint promptly, and in any event within 5 working days.
We will keep you informed of progress as we investigate your concerns.
Our aim is to resolve complaints fairly and as quickly as possible.
In most cases, we will provide a final response within 8 weeks. If we cannot, we will explain why and let you know when you can expect our final response.

If You Remain Dissatisfied

If you are not satisfied with our final response, or if we have not issued a final response within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS).

The FOS provides a free and independent service for consumers and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567 or 0300 123 9123

You must refer your complaint to the FOS within six months of our final response.

01252 299094